Hi Ha***,

We have cancelled your orders, and Kenny has refunded your credit card..

Looking forward to your future business.

Thanks.

Sincerely,
Jennifer

---- On Thu, 23 Jun 2011 08:33:54 -0700 han *** wrote ----

Hi Jennifer,

sorry for that, but I want you to cancel my orders , because I am traveling to Africa, I'll be thankful if you did

Sincerely
Han ***

________________________________________

Date: Wed, 22 Jun 2011 21:59:38 -0700
From: info@cheapoilpainting.com
To: ha******@hotmail.com
Subject: RE: Confirmation of Order # ***

Hi Ha***,

Would you like us to ship it to another address for you? We can have the paintings done for you and wait for another shipping address from you. Please let me know.

Thanks.

Sincerely,
Jennifer

---- On Wed, 22 Jun 2011 21:08:12 -0700 han *** wrote ----

Hello Jennifer,

I'm truly sorry for this but I have to cancel my orders because I'm leaving the country in a few days. My problem is the fact that if I order them I will not be able to take them with me. And the whole point of my order is to take them there. I sincerely apologize for all of this but i didn't

know before that i will need to leave this early. Thank you very much for all that you did already.

Ha*** ***

________________________________________

Date: Wed, 22 Jun 2011 03:59:07 -0700
From: info@cheapoilpainting.com
To: ha******@hotmail.com
Subject: Confirmation of Order # ***

Hello Han ***,

Thank you for placing an order with CheapOilPainting.com! My name is Jennifer and I will be handling your order fulfillment.

I have sent your order to one of our master artists today.

In the mean time, can you do us a big favor and fill out a short 5 question survey about your shopping experience? Here's the link:http://www.surveymonkey.com/***. I really appreciate it!

Once the oil painting is complete, I'll send you an email with picture attachments and details on the painting for your approval. As soon as you approve the order, I will ship out the painting.

It typically takes up to 7 business days to complete your order and another 4-5 business days to ship to your destination.

Please be sure to verify the information below and let me know if anything is incorrect.

Contact Info
Shipping Name:
***
Shipping Address:
***

Order Details
The Buffalo Trail
Albert Bierstadt
16 x 20
Rolled

On the Saco
Albert Bierstadt
16 x 20
Rolled

Arm of the Seine near Vetheuil
Claude Monet
16 x 24
Rolled

Argenteuil, Flowers By The Riverbank
Claude Monet
16 x 20
Rolled

Thank you very much Kenny :-)

Sent from Kris' iPhone

On Jun 2, 2011, at 1:15 PM, Info wrote:

Hi Kris,

I have issued you a refund. It will probably take the credit card processors a few days to return it, so you if you do not see it by the end of next week, please let me know.

I hope that you will give us another try if you decide to shop for art in the near future. We pride ourselves on our customer service and communication, so I would like a chance for us to make it up.

Thanks again.

Sincerely,
Kenny

---- On Thu, 02 Jun 2011 12:11:52 -0700 Kris *** wrote ----

Very strange that this us the first contact I've has with your company since the confirmation of my order back on May 9. I'm sure if I has received an email from your company with an attachment, I would have responded immediately I don't even see it in my junk/spam folder either. Very odd.

Anyway, YES...it would be greatly appreciated if you would issue the immediate REFUND of $209.98 please to my Visa account.

I'm sorry I had to shop for the artwork elsewhere and for the communication mishap.

Thank you so very kindly for your speedy attention to this matter.

Have a wonderful day!!

Kris ***

Sent from Kris' iPhone

On Jun 2, 2011, at 11:58 AM, Info CheapOilPainting wrote:

Hi Kris,

This is Kenny from CheapOilPainting.com. I'm not exactly sure where the communication breakdown happened but we sent this to you on May 16 for your approval and have been waiting for you to respond.

I sincerely apologize for the inconvenience this has caused you. Your card has already been charged, but I can issue a refund immediately if you do not want the painting anymore.

Please let me know if you would still like the painting since it has been completed for some time now. Again, my apologies for the delay in your painting.

Sincerely,
Kenny

From: cheapoilpainting [mailto:info@cheapoilpainting.com]
Sent: Monday, May 16, 2011 1:13 AM
To:kr***@***.com
Subject: Approval Request for Order # ***

Hi KRIS ***,

I have attached your finished painting(s) for Order # ***. As soon as you reply to this email with your approval, I will ship out your order.

We have a 30-day money back guarantee, so if you are not completely satisfied with your order when you receive it, you have the option of requesting a refund or exchange.

Also, if you have not already, it would be great if you could provide us with some feedback to improve our site with this short 5 question survey at: http://www.surveymonkey.com/***. We greatly appreciate it.

Please make sure to check the shipping information below and contact us with any changes.

Contact Info
Shipping Name:
KRIS ***
Shipping Address:
***

Sincerely,
Jennifer
CheapOilPainting.com Customer Service Associate

Hi Martin,

Sorry to hear the painting didn't meet your expectations. Your order has been refunded.

Sincerely,
Jennifer

---- On Thu, 19 May 2011 07:55:05 -0700 Martin *** wrote ----

Good morning Jennifer;

I would like to cancel my order. Please cancel my order and refund me the full amount already paid. Thank you very much.

With Sincere Regrets,

Martin ***

On Thu, May 19, 2011 at 3:57 AM, Info wrote:

Hi Martin,

Attached please find the repaint for your order. Please advise if you would accept the painting this time.

Thanks for your patience.

Sincerely,
Jennifer

---- On Wed, 11 May 2011 07:22:00 -0700 Martin *** inma***@gmail.com> wrote ----

Thank you.

On Wed, May 11, 2011 at 4:47 AM, Info wrote:

Hi Martin,

I have addressed all these you've mentioned to our painters today. We believe they can make these changes and will create a better work for you. I will send you the picture again when the repaint is done for your second time review and approval.

Thanks for your patience.

Sincerely,
Jennifer

On Tue, May 10, 2011 at 5:03 AM, cheapoilpainting wrote:

Hi Martin ***,

I have attached your finished painting(s) for Order # ***. As soon as you reply to this email with your approval, I will ship out your order.

We have a 30-day money back guarantee, so if you are not completely satisfied with your order when you receive it, you have the option of requesting a refund or exchange.

Also, if you have not already, it would be great if you could provide us with some feedback to improve our site with this short 5 question survey at: http://www.surveymonkey.com/***. We greatly appreciate it.

Please make sure to check the shipping information below and contact us with any changes.

Contact Info
Shipping Name:
***
Shipping Address:
***

Sincerely,
Jennifer
CheapOilPainting.com Customer Service Associate

Hi Jennifer:

Thank you for the update. I returned it and received my refund. Sorry it didn’t work out.

Best regards,

Bon

From: Info [mailto:info@cheapoilpainting.com]
Sent: Wednesday, June 15, 2011 10:19 AM
To: Bon ***
Cc: bj***@att.net
Subject: RE: Order # *** Has Been Shipped

Hi Bon,

Just wanted to let you know that Kenny has sent you the electronic return label from UPS.

Sincerely,
Jennifer

---- On Tue, 14 Jun 2011 03:24:38 -0700 Info wrote ----

Hi Bon,

Kenny will send you an electronic return label from UPS via email when he gets back to US. Print it out and place it on top of the repackaged painting and mail it back to us. As soon as we receive it, Kenny will issue you a refund.

Thank you.

Sincerely,
Jennifer

---- On Mon, 13 Jun 2011 18:36:51 -0700 Bon *** wrote ----

Hello Jennifer:

You have been extremely patient and helpful, however, we would like to return the painting (Order ***). We are not happy with the outcome and unfortunately, it doesn’t look good in the room in which we wanted a new oil painting. We thought we would, but we just don’t like it.

Please advise the process for returning the painting for a full refund, including shipping costs and any other relevant instructions as indicated on your website.

Thank you and best regards,

Bon

From: cheapoilpainting [mailto:info@cheapoilpainting.com]
Sent: Friday, June 03, 2011 4:37 AM
To: bj***@att.net
Subject: Order # *** Has Been Shipped

Hi Bon ***,

I'd like to let you know that your order has been shipped. Your tracking number is *** via EMS.

You can track your order at http://www.ems.com.cn/english-main.jsp.

It takes a day for EMS to update their website with your order. Let me know if there's anything else I can help with.

Thank you.

Sincerely
Jennifer
CheapOilPainting.com Customer Service Associate